Frequently Asked Questions
Got any questions? Below is a collection of some of the frequently asked questions by our customers. Please, carefully go through them and see if any answer your questions. If not, do not hesitate to visit our contact us page and send us a message. We always look forward to hearing from you and answering your questions.
Payment
1IS IT SAFE TO SHOP ON YOUR WEBSITE?
To make shopping with us easy, we’ve make it safe to effortlessly pay for your orders with us using the latest and most secure payment methods. These includes Paypal and Stripe, which incorporates Visa, Mastercard, Discover & other secure credit card technologies.
2ARE MY CREDIT CARD & PERSONAL INFORMATION SAFE WITH NECESITIES.COM?
Absolutely! We use SSL security to ensure all your personal information is encrypted & secured. All payments on Necesities.com are processed and powered independently by Paypal, Google and/or Stripe using Visa, Mastercard and other equivalents. This means you can be rest assured that your personal info is safely guarded against theft of any sort. Please note that we do not store your credit card information on our systems and it will be used one-time only upon purchasing your product.
3I CAN'T MAKE A PAYMENT. WHAT SEEMS TO BE THE PROBLEM?
This could be a result of a number of things. Have you entered your credit card details correct? Do we support your type of credit card? Do you have enough money in your credit card? If yes to all the above, please contact your bank or card provider.
Shipping & Handling
1WHAT SHIPPING OPTIONS DO YOU OFFER?
We offer a number of shipping options for you to choose from. This ranges from FREE to a number of paid options. The paid shipping includes standard shipping and FAST shipping. Free & standard shipping & delivery time ranges from 2-5 days to 14 to 21 days depending on the order, how busy we are, and your location as a customer. Fast shipping, however, can take anywhere from overnight to 5 working days. Click this link for more on our Shipping & Handling Policy.
2HOW LONG DOES SHIPPING MY ORDERS TAKE?
Please allow 2-5 days for your order to processed and shipped. Our fulfillment centers are located around the world and speed at this stage is dependent on the number of orders they have to process on any given day. Overall, all shipping is dependent on a number of factors that may or may not be within our power to control. So, please allow up to 2-5 weeks your order to reach you. Sometimes, depending on your location relative to our warehouse, your order might get to you in less 3-5 days.
3MY SHIPPING ADDRESS IS INCORRECT. CAN I CHANGE IT?
Yes you can, provided your order hasn’t been shipped yet. If it has been shipped, please be advised that your shipping address cannot be revised. That said, before your order is shipped, if you would like to change your shipping address, send us an email and we will try our best to help you make the necessary changes. To avoid this hassle, please make sure that your shipping address is right when placing your order. Thank you.
4DO YOU OFFER INTERNATIONAL SHIPPING?
Yes! We ship orders to our customers in most countries worldwide. This is to ensure that every customer has a chance to purchase & experience the benefits of owning & using some of our unique products that cannot be found in conventional stores
5WHY IS SHIPPING TIME SOMETIMES TOO LONG?
We strive to keep our prices significantly lower than our competitors since we have relationships with our suppliers to ship directly to the customer! The downside to this is slightly longer shipping times, though we work our hardest to get your order shipped as fast as possible. Also, our relatively cheap to free shipping means we have to use discount parcel companies that we trust will get your orders to your door as fast as possible.
Orders, Returns & Refunds
1HOW DO I PLACE AN ORDER ON YOUR WEBSITE?
Simply find the product you want on our website and click the ‘Add To Cart’ or the “Buy Now” button. Fill in your shipping, credit card and billing information and hit confirm! Once we receive your order on our end, we’ll have it shipped to you as soon as possible!
2DO I NEED TO CREATE AN ACCOUNT BEFORE I MAKE A PURCHASE?
No, you don’t. Creating an account with us, while it makes repeat shopping easier, it is not mandatory for you before you can make a purchase on our website. When shopping with us, you get to pick the option of creating an account or not before checking out.
3DO YOU OFFER REFUNDS?
If you’re unhappy with your order upon receiving it, simply contact us with your dispute within 30 days and we will provide you with a return address. Provided we receive the item in its original packaging and tags still intact, we will process a refund of your money. For more on this, please visit our Returns & Refund Policy page.
4CAN I CANCEL MY ORDER?
Once your order is received & shipped, it becomes impossible to cancel it. In this case, you can choose to either keep it or return it after you receive it. On the other hand, if it hasn’t shipped yet, simply send us an email & we’ll cancel the order for you & process your refund.
5HOW CAN I TRACK MY ORDER?
You can check the status of your order by visiting our “Track My Order” page. Alternatively, we send you email updates with regards to the status of your order(s). If you haven’t received this, please send us an email & we’ll get back to you with the details as soon as possible.
6I ORDERED MORE THAN 1 PRODUCT BUT YET TO RECEIVE ALL OF THEM. WHY THE DELAY?
Since we have a large assortment of products that are not stored in the same warehouse, it is possible that some products get shipped separately. Do not worry, it is quite normal that you receive a product a few days before the other. For more information regarding this, please do not hesitate to contact us at support@necesities.com
Guarantees & Warrantees
1I RECEIVED A DAMAGED ITEM. CAN I GET A REFUND OR EXCHANGE?
Of course! If you find any damage to the product upon receipt, do not hesitate to contact us immediately! We do all we can to ensure your best shopping experience. You can simply contact us and we will get it addressed!
2CAN I RETURN AN ITEM THAT I'VE JUST RECEIVED?
Absolutely! If you received your product and aren’t happy with it, simply send it back to us with a note or an email and we will refund your money 100%. However, product(s) must be returned to us in its original state and with the tags still on it. For more on this, visit our Returns & Return Policy page.
